The Gap between Chat and Talk

Why chat-based systems require fundamentally different behavioral logic than face-to-face conversation. Critical for understanding how Claude should behave at scale.

User Expectations vs. System Behavior: Field Research on Personalized AI

How field research surfaces the gap between what users expect and what they actually need—the foundation for defining trustworthy, aligned model behaviors.

State Farm ChatBot Evaluation

The decision architecture for determining when an AI system should act autonomously vs. escalate to humans. Core thinking for behavioral systems design.

AI Systems and Developer Tools

Conversational AI Systems (Xerox PARC)
White Paper  |  Case Study

Conversational AI (NLU, Dialog Systems, NLG)
Case Study |  Concept

0→1 Application of  ML and AI on Massive Scale
Case Study

Applications of AI in Healthcare

Responsible AI UX (Olay Skin Advisor, 2016)
Case Study |  PRD

AI Diagnostics Platform (BioTrillion, 2019)
PRD |  Product Design

Standards and Regulatory

Federated Identity Standards (Liberty Alliance)
White Paper

Human Factors Validation Protocol Submission to FDA
FDA Filing